Privacy Policy

Last updated: January 2024

This Privacy Policy describes how prairie-crane ("we", "us", or "our") collects, uses, and shares information when you use our website and services. We are committed to protecting your personal data and being transparent about how we handle it.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact details when you submit enquiry forms
• Email address for communication purposes
• Property address for service delivery
• Service preferences and requirements you share with us

We also automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotations
• Deliver the garden care services you request
• Communicate about your appointments and service updates
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit contact forms
• The performance of a contract when you engage our services
• Our legitimate interests in operating and improving our business
• Compliance with legal obligations

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist with our operations (hosting, analytics)
• Professional advisors such as accountants or legal counsel
• Authorities when required by law

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically for a period of three years following your last interaction with us, unless a longer retention period is required by law.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: 42 Kensington Gardens, London, W8 4PX

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.